Common questions

Our physicians evaluate and treat many common non-emergency concerns, including:

• Cold and flu symptoms
• Sinus symptoms and sinus infections
• Sore throat and strep throat
• Cough, bronchitis, and other respiratory symptoms
• Allergies
• Urinary tract infections (UTIs)
• Pink eye and other minor eye concerns
• Rashes, acne, and minor skin conditions
• Minor infections
• STI concerns and evaluation
• Gout
• Hair loss
• Erectile dysfunction
• Weight management
• Prescription refills (not guaranteed; based on the physician’s clinical evaluation)
• Doctor’s notes
• General medical consultations

Some conditions need lab work, imaging, or an in-person exam, and your physician will let you know when in-person care is needed:

• Imaging is available through HDRS.
• Lab testing is available through Clinical Labs.

Some conditions need an in-person exam or emergency care, so we do not treat them through telemedicine:

• Controlled substance prescriptions
• Strokes or neurological symptoms suggesting a stroke
• Seizures
• Chest pain
• Fractures
• Difficulty breathing
• Dizziness or loss of consciousness
• Sudden bleeding
• Choking or gagging
• Severe high blood pressure
• Hemorrhoids
• Head injuries
• Severe abdominal pain

If you have any of these, please go to the emergency room or an in-person clinic for an evaluation.

We accept these insurance plans for all visits, including weight management:

• HMSA (PPO and HMO)
• HMAA
• HMWG
• UHA

Please have your membership card available when you book.

Without insurance, self-pay is $80 per visit plus local taxes. By comparison, a typical urgent care visit can cost $200 to $400, and an emergency room visit $1,500 or more.

Yes. Visits are 100% virtual. You can be evaluated from home, office, hotel, or resort by phone, tablet, or computer, including face-to-face telehealth.

When medically appropriate, a prescription can be sent electronically to a local pharmacy. Prescriptions are not guaranteed.

Use the DrChrono scheduler on the appointment page, or open it directly: DrChrono scheduling.

You can also text (515) 808-CARE (2273). Include your full name, date of birth, sex, an email address, and the date and time requested. In the scheduler’s “Reason for visit” box, list the chief complaint and physical address. Confirm the appointment with the email link. Text a driver’s license for verification.

Email appointment@expedientmed.com. Staff send an invitation to OnPatient.com as the patient portal.

Online urgent care and telemedicine for Hawaii residents and visitors on Oahu, Maui, Kauai, and the Big Island. Telemedicine is available for eligible patients located throughout Hawaii.